EXCHANGE
How do I exchange?
Do you want to exchange your item to another size please re-order at www.modstrom.com, within 14 days after you placed your order. You can do this right away and ensure that the correct size is in stock and that it won't be sold out in the meantime.
You will receive your refund as soon as possible after we have received the item. A refund usually takes between 3-5 business days (Monday to Friday).
What do I do if the item is no longer in stock?
If the price for the item has increased, we kindly ask you to contact our customer service with your ordernumber for your reorder, and then we will refund you the difference. Please note that the item in the new order should be the same model and color as the one in the first order. Only size may vary.
Send your exchange to:
DSV
c/o Modström ApS
Profilvej 4
6000 Kolding
Denmark
Returns – Need to return something?
If you’ve changed your mind and want to return one or more items, you can easily order a GLS return label through our return portal. A return label will cost 10 EUR, that will be deducted from your refund amount.
The returns portal does not work with returns coming from Greenland, USA or Norway. Please read the section: “Returning from USA, Norway or Greenland”.
Link to returns portal: GLS Returns Portal – Modström
Once your return is set up, you’ll receive a return label and a QR code via email. You can either print the label and attach it to your package or show the QR code at a GLS parcel shop where they’ll print it for you. Don’t forget to include the returns form in the package.
How to return:
- Go to this link: GLS Returns Portal and fill in the form.
- You will receive a return label and a QR code by email. Print the label and attach it to your package, or present the QR code at a GLS parcel shop so the label can be printed for you.
- Pack the items securely in the packaging they arrived in. Make sure that the tags are still attached, otherwise the item(s) cannot be returned.
- Drop off your return package at the nearest GLS parcel shop and show the QR code. The shop will scan the code and print the return label for you.
- Remember to get a receipt when you drop off the package. This serves as proof that the package has been handed over to GLS, in case it gets lost.
- Your return is now on its way to us, and we will process it as quickly as possible. The 10 EUR for the return label will automatically be deducted from your refunded amount.
If you are returning items and would like a refund, the amount will be credited back to the card you used for the purchase within 10 business days. Return shipping costs must be covered by you in case of a change of mind.
14-day full return policy
You have the right to cancel your purchase within 14 days of receiving your items. The item must not have been used, but you are welcome to try it on. Remember that the tags must remain on, just like when trying on clothes in a physical store.
Returning from USA, Norway or Greenland
If you order from one of the above-mentioned countries, you must pay for the exchange or return yourself; Including any extra payment regarding any handling with the Customs Agency or Bring when the return package crosses the border to Denmark.
This is done by sending the package from a post office to the address below. You are therefore responsible for sending the package back and are also responsible for covering the costs yourself. You can send the package off with exactly the shipping company that suits you, but the package must be sent directly to our warehouse as a business parcel with delivery – we cannot collect it from a parcel shop. We will not be able to help you with the returns send to us to a pickup parcel shop.
The address to which the return package must be returned is:
DSV A/S
C/O Modström ApS
Profilvej 4
6000 Kolding
Denmark
You must pay for the return of goods yourself in case of a cancellation.
Lost your returns form?
If you’ve lost your returns form, you can download a new one here.
Download a form here if you have placed an order from USA, Greenland, or Norway.