The terms and conditions apply to the purchase of goods at www.modstrom.com.
The following terms and conditions apply to all agreements that the customer (hereinafter "you") meets with modstrom.com. By using this website and/or placing an order with us, you agree to the terms and conditions that apply to us. Make sure you have read and understood the terms and conditions that apply to us before you place your order. We reserve the right to change these terms from time to time without prior notice to you. The version of the terms and conditions that apply to your order will be those that can be found on the website at the time you place your order.
These terms and conditions apply to the purchase of goods on www.modstrom.com and for delivery in Austria, Belgium, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Spain, and Sweden.
The site is owned and operated by:
CVR no.: 28137230
Danneskiold-Samsøes Allé 9 st.
1434 Copenhagen K
(+45) 96 32 42 95
If you experience any problems with your order or the general use of modstrom.com, please contact our customer service department at email@example.com or by phone +45 96 32 42 95 Monday to Friday 9-14.
All prices include VAT. If you are looking for a special item that you cannot see on the webshop, you can contact us at firstname.lastname@example.org and we may be able to get the item.
Www.modstrom.com is open 24 hours a day, so you can almost always shop online with us. However, it may happen that we close the shop for maintenance. You can only realize purchases when the store is open and available.
To shop on www.modstrom.com you must be 18 years of age and possess a valid credit card that we accept. If you are not yet 18 years of age, however, you can still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
We reserve the right to cancel a purchase contract without being liable for compensation or other expenses, in these situations:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or is placed in connection with criminal or illegal acts
- There is an accidental error on www.modstrom.com, such as a payment error.
Payment can be made using the following means of payment: VISA, Mastercard, Paypal, ApplePay, Trustly.
When paying by card the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
We debit the money as soon as the goods are shipped. We hold any card fees associated with your purchase.
Shipping and delivery – international orders
We deliver goods to addresses in Austria, Belgium, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Spain, and Sweden.
We do not ship to the United Kingdom.
The expected delivery time is 3-10 working days after your order is placed. The delivery time can take longer for Greenland.
We offer the following delivery methods: GLS Global.
We offer free delivery on purchases over €150.
Please note that longer delivery times may occur on holidays and sale periods.
Receipt for receipt of order and order confirmation
When you have ordered one or more items from us, you will receive an electronic receipt for the receipt of your order. However, the purchase agreement is only binding when you have received an email from us stating that your order is on its way.
Right of withdrawal
You can cancel your purchase without reason within 14 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. We do not refund packaging tax.
The cancellation period expires 14 days after the day on which you or another person whom you have chosen to receive the goods (but not the carrier) get the goods.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
This is how you withdrawal
Write us an e-mail: email@example.com why you want to withdraw from the contract entered and then return the product to us.
Send the item(s) back to:
Prime Cargo A/S
c/o Modström Webshop
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving us a notice that you are canceling the order.
Return of the item and return costs
If you have regretted the purchase of an item, you must send the item to:
Prime Cargo A/S
c/o Modström Webshop
The following counties will receive a pre paid return label in their package:
All orders from the above mentioned countries are delivered with a pre-paid return label. If you choose to use this, and the returned item(s) cost less than 150 €, we will charge a return fee of 10 €, which will be deducted from the amount you will have refunded.
If the returned item(s) cost 150 € or more, we offer to pay for the return if the attached return label is used.
Countries with no pre-paid return label
If you order from another country you must pay for the exchange or return yourself; Including any extra payment regarding any handling with the Customs Agency or Bring when the return package crosses the border to Denmark. You can choose the shipping company you want, but always remember to get a receipt when handing over your return package.
Without delay and no later than 14 days after you have received your purchase. The deadline is met if you return the goods before the expiry of 14 days.
Goods cannot be sent without distribution or COD. Remember to always get a receipt from the shipping company when handing over your return package.
You must pay for the return of goods yourself in case of a cancellation.
Documentation of your purchase and return form
You must attach a copy of the order confirmation, invoice, or other proof of your purchase. Additionally, it will facilitate the processing if you attach a completed return as we enclose it in all our shipments. If you have lost it, download a new one right here
Refund by cancelation
If you cancel your order before it is sent out, we will refund all payments received from you, including delivery costs.
We will refund the amount in any case no later than 30 days from the date on which we received your notice of cancellation. However, we can withhold the amount until we have received the goods back, or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not be charged any fees because of the refund.
Condition of the item upon return and packaging
As a consumer, you have the right to take the goods into "eyesight", which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way that you can maintain the shape, characteristics, and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for the potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.
You must return the item in its original packaging. The packaging must be opened but not destroyed. If the packaging is missing or damaged, this may constitute a decrease in value for which you are liable.
You should also ensure that the item is securely wrapped when you return it.
You may lose the right to receive back your money, in whole or in part. This happens if the product is impaired because:
- You have actually taken the product into use,
- It has been damaged while you were responsible for it,
- You have used the items in another way than what was required in order to maintain the shape, characteristics, and the way they function.
- You did not follow the requirements of our return policy regarding sealing, product type, etc.
Complaints - if there is something wrong with the product
The Sale of Goods Act(Købeloven) applies if you buy a product that has a defect in the purchased item. A defect is, for example, a material or manufacturing defect or incorrect information about what you have purchased. In contrast, e.g. normal wear and tear or self-inflicted damage is not a defect.
You can complain about defects in the product for up to 2 years from the time of delivery. You can contact our customer service department at +45 96 32 42 95 or firstname.lastname@example.org.
You must contact us within a reasonable time after you have discovered the error. If it is a question of shipping damage, we ask you to inform us as soon as possible in any case. If you contact us within 2 months of discovering the error, your complaint will always be timely.
We ask that you provide as much detail as possible about what the problem is and submit pictures of the error. If we need to examine the item, it must be sent to:
Prime Cargo A/S
c/o Modström Webshop
You can get a free shipping label by writing to email@example.com.
If you choose to return the item yourself, we will refund your reasonable and documented shipping costs, but no more than what it costs us when you use our package label.
The item must be sent in proper packaging.
Missing an item in your order?
If you are unexpectedly missing an item from your order, please contact our support immediately at firstname.lastname@example.org. If the packaging is broken upon receipt, the email must contain:
- Photos of the broken packaging, where you can clearly see the label from us
- Style name of the missing item
- Order number
If we cannot agree on what you are entitled to, you have the following appeal options:
A complaint about a product can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.
It is basically a prerequisite for making a complaint that the product you want to complain about costs at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. You must pay a fee to have the complaint processed.
The EU Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, please provide our email address: email@example.com.
Gift cards for www.modstrom.com are valid for 2 years after the gift card is issued. Any residual value can be redeemed for up to one year after the gift card expires. The Gift card can not be exchanged for money.
Disclaimer of error
We reserve the right for stock errors, printing errors, and price errors. In the event of an error, we reserve the right to cancel the order after we have informed the buyer of this.
Modström takes responsibility for all the personal information you provide us with. We use this information to assess the agreement, for deliveries, to take care of the customer relationship arising therefrom, for pursuing outstanding payments, fraud prevention, and abuse, and to comply with legal requirements.
Modström does not submit any information to third parties. The information is available only for the company of Modström. In case you wish to gain insight into the personal information we keep on you, please contact firstname.lastname@example.org.
We cannot guarantee that the colors displayed on the webshop will be the exact colors of the actual garments. The color reproduction depends on the settings on your computer.
We will draw a winner of 130 euros to www.modstrom.com among new subscribers to our newsletter every month. We will draw a random e-mail from our database among new subscribers for the month in question. The amount cannot be exchanged for money. The winner will receive an email from us with a code that must be used within 3 months.
Promotion codes can not be combined
All rights, including copyright on www.modstrom.com stay with Modström. Any use of this website or its contents, including copying or storage of part or all of the content except for your own personal non-commercial use is prohibited without permission from Modström.